Privacy Policy

1. Introduction

Easy Electro ("we", "us", or "our") operates the Easy Electro online store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or place an order.

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and password when you register.
• Order information: shipping address, billing details, order history, and payment-related references (we do not store full card numbers).
• Communications: messages you send via contact forms, email, or customer support.
• Technical data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Reviews: product ratings and comments you submit when logged in.

3. How We Use Your Information

We use collected information to:

• Process and fulfill orders, including shipping and GST invoicing
• Send order confirmations, shipping updates, and account-related emails
• Verify your identity during registration and login (including OTP verification)
• Respond to inquiries and provide customer support
• Improve our website, products, and services
• Prevent fraud, abuse, and unauthorized access
• Comply with applicable laws and regulations

4. Sharing Your Information

We do not sell your personal information. We may share data with trusted third parties only when necessary to operate our business, such as:

• Payment processors to complete transactions
• Courier and logistics partners to deliver your orders
• Email service providers to send transactional communications
• Legal or regulatory authorities when required by law

5. Cookies & Local Storage

We use cookies and browser local storage to keep you signed in, remember cart items, and understand how visitors use our site. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records may be kept for accounting and tax purposes as required by law.

7. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access, update, or correct your personal information
• Request deletion of your account and associated data
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at support@easyelectro.com.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@easyelectro.com
• Phone: +91 98765 43210
• Business hours: Mon–Sat, 9 AM – 6 PM IST